Cookie Policy

At ToGoBack, we want to be transparent about how we use cookies and your data on our website. This policy explains what cookies we use, why we use them and how you can control them.

We are committed to protecting privacy and only using cookies that are necessary for the application to function or to help us improve your experience.

Last updated: January 2026

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owner.

Cookies can be “session” cookies (which expire when you close your browser) or “persistent” cookies (which remain on your device until deleted or they expire).

ToGoBack uses cookies and similar technologies (like localStorage) to provide essential functionality, remember your preferences and understand how the application is used.

We categorize our cookies into three types: Strictly Necessary, Functional and Performance. You can manage your cookie preferences via the cookie settings tool.

To ensure the reliability and performance of our service, we use OpenTelemetry (OTLP) to monitor errors and track application health. This is considered a strictly necessary function.

• Purpose: Monitor errors, performance issues and service health to quickly identify and fix problems
• Provider: Grafana Cloud (secure, encrypted storage)
• Data collected: Error messages, stack traces, application performance metrics, API response times
• Personal data: We take care to exclude any personally identifiable information from telemetry data. If any personal data is inadvertently included, it is secured and not used for any purpose other than debugging.

This monitoring is essential for maintaining a stable and secure service and cannot be disabled.

You have several options for managing cookies and your privacy on our website:

• Cookie Settings: Use our cookie settings tool to choose which optional cookies you want to accept or reject. Your preferences will be saved and respected on future visits.
• Browser Controls: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete cookies already stored on your device. Note that disabling necessary cookies may prevent you from using certain features of our website.
• Opt-Out Model: By default, we load our privacy-friendly Umami analytics.

Our website uses the following third-party services that may set cookies or use similar technologies:

• Umami Analytics
• Grafana Cloud: For secure error monitoring and observability (no user-facing cookies)
• MapTiler: For displaying interactive maps (may use cookies for tile caching and API requests)

We carefully select third-party services that respect user privacy and comply with data protection regulations.

We may update this cookie policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons.

When we make significant changes, we will notify you by updating the “Last updated” date at the top of this policy. If you continue to use our website after the changes take effect, you accept the revised policy.

We encourage you to review this policy periodically to stay informed about how we use cookies.

If you have any questions about our use of cookies or this cookie policy, please don't hesitate to contact us. We're committed to transparency and will be happy to address any concerns.

This cookie policy is part of our broader commitment to your privacy. For more information about how we handle your data, please see our Privacy Policy.